Privacy Policy

Your privacy is important to Fraser Valley Ace Hardware.  This privacy statement provides information about the personal information that Fraser Valley Ace Hardware collects, and the ways in which Fraser Valley Ace Hardware uses that personal information.


Personal information collection

Fraser Valley Ace Hardware may collect and use the following kinds of personal information:

  • information about your use of this website;
  • information that you provide using for the purpose of registering with the website;
  • information about transactions carried out over this website;
  • information that you provide for the purpose of subscribing to the website services;
  • any other information that you send to Fraser Valley Ace Hardware.


Using personal information

Fraser Valley Ace Hardware may use your personal information to:

  • administer this website;
  • personalize the website for you;
  • enable your access to and use of the website services;
  • publish information about you on the website;
  • send to you products that you purchase;
  • supply to you services that you purchase;
  • send to you statements and invoices;
  • collect payments from you; and
  • send you marketing communications.


Where Fraser Valley Ace Hardware discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Fraser Valley Ace Hardware may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


Securing your data

Fraser Valley Ace Hardware will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Fraser Valley Ace Hardware will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.


Cross-border data transfers

Information that Fraser Valley Ace Hardware collects may be stored and processed in and transferred between any of the countries in which Fraser Valley Ace Hardware operates to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

You agree to such cross-border transfers of personal information.


Updating this statement

Fraser Valley Ace Hardware may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.


Other websites

This website contains links to other websites.

Fraser Valley Ace Hardware is not responsible for the privacy policies or practices of any third party.


Cookies Policy 

This website uses cookies.  By using this website and agreeing to this policy, you consent to Fraser Valley Ace Hardware’s use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.


Cookies on our website

Fraser Valley Ace Hardware uses cookies in order to personalize you browsing experience and save your preferences.


Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

In Google Chrome, select what types of cookies you receive by clicking the menu icon, “Settings”, “Privacy”, “Content Settings”

Blocking cookies may have a negative impact upon the usability of this website.


Helpful Rewards Privacy Policy

Fraser Valley Ace Hardware shall maintain the privacy, security and integrity of all personal information collected from Helpful Rewards Members, such as, but not restricted to: name, address, telephone numbers, date of birth, account number and purchasing information. This information will be used to credit the correct membership number account, to communicate with the Helpful Rewards Member, to better understand the Helpful Rewards Member’s shopping and information needs and to offer the Helpful Rewards Member relevant information, products, services and rewards to meet those needs. By providing the foregoing information to Fraser Valley Ace Hardware, you consent to Fraser Valley Ace Hardware using the information for the uses specified herein.

On occasion Fraser Valley Ace Hardware may collect additional personal information from Helpful Rewards Members on a voluntary basis through questionnaires or other methods. The Helpful Rewards membership status of any Member who does not wish to participate will not be affected.

Fraser Valley Ace will not give, rent or sell its Helpful Rewards Member lists to any organization or individual.

On occasion Fraser Valley Ace Hardware may communicate special offers, information and services to Helpful Rewards Members. Any Member who does not wish to receive these offers may indicate so on his/her enrollment form in the designated area. Alternatively, he/she may advise Customer Service.


Contact Fraser Valley Ace Hardware

If you have any questions about this privacy policy or Fraser Valley Ace Hardware’s treatment of your personal information, please contact us

  • by email to
  • by phone 1-800-249-4474